Refunds & Returns Policy

Standard Refund & Return Shipping:

In the event that your product doesn’t satisfy , you have the option to return the item for a full refund or exchange within 14 days after you receive the item. Altered or customized items are not qualified for return or exchange.

To qualify for this you must cover your own shipping method and follow the steps below:

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories, etc. All products must be returned in good condition to ensure full credit.
  2. Contact our Customer Support to notify them of your shipping method, i.e. carrier, tracking number, etc.
  3. Send the return package to the following address (unless your packing slip directs otherwise):

PHONE: +966-12-6323222

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

Keep the Return Tracking Number for your return package to monitor delivery status.

To receive your refund, the items must be returned within 14 days of receiving them.

You can expect a refund in the same form of payment originally used for the purchase, within 14 days of our receiving the returned order.

If the bill of lading is issued by Velo Company, the shipping amount will be deducted from the value of the returned products

Damaged or Defective Items:

You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.

If you receive a damaged or defective item, contact our Customer Support immediately and provide the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. Your order number is also available on the “Track Order” page. VELO will make every reasonable effort to assist you with your return. If you do not contact us, you are responsible for all return shipping charges for damaged or defective items.

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